Frequently asked questions

Gelato is a traditional Italian frozen dessert known for its smooth texture and rich flavour. Made using authentic Italian methods, gelato is crafted in a wide variety of flavours, from classic favourites like pistachio and hazelnut to modern creations inspired by local tastes. At Augustus Gelatery, we handcraft our gelato using quality ingredients to create a delicious treat that can be enjoyed year-round.

While gelato and ice cream are both frozen desserts, they are made differently. Traditional gelato contains more milk and less cream than ice cream, resulting in a lower fat content. It is also churned more slowly, incorporating less air and creating a denser, silkier texture. This allows the flavours to be more pronounced, delivering a smoother and more flavourful experience with every scoop.

Gelato is often considered a lighter alternative to traditional ice cream because it is typically made with more milk and less cream, resulting in a lower fat content. However, the nutritional profile can vary depending on the flavour, ingredients and serving size. Rather than focusing solely on nutrition, many people choose gelato for its smooth texture and rich flavour. At Augustus Gelatery, we craft our gelato using quality ingredients to create a delicious treat that can be enjoyed as part of a balanced lifestyle.

While both are popular frozen treats, gelato and frozen yoghurt are made using different ingredients. Frozen yoghurt is made with cultured yoghurt, which gives it a tangy flavour, while gelato is made primarily from milk, resulting in a smoother texture and creamier taste. Gelato is also known for its rich, indulgent flavour profile and wide variety of handcrafted options. Many Augustus Gelatery stores offer both gelato and frozen yoghurt, giving you plenty of delicious choices to enjoy.

Augustus Gelatery offers a wide range of gelato, sorbet and plant-based flavours, from classic favourites like Cookies & Cream, Nutella, Dulce de Leche and Boysenberry Cheesecake to unique creations such as limited-edition Sour Patch and Hot Honey. We also release specials, limited-edition and seasonal flavours throughout the year, so there’s always something new to try. Flavour availability may vary by store. View our current menu to explore the full range available at your local Augustus Gelatery.

Augustus Gelatery stores typically offer between 33 and 36 gelato, sorbet and plant-based flavours at any one time. Our range includes classic favourites, signature Augustus creations and rotating limited-edition specials. Flavour availability may vary between stores, so visit your local Augustus Gelatery or view our menu to see what’s currently available.

Augustus Gelatery releases new limited-edition and seasonal flavours every month. Our special flavours are inspired by customer favourites, seasonal ingredients and exciting new flavour combinations, giving you something new to discover throughout the year. Because these flavours are only available for a limited time, they can sell out quickly. Follow Augustus Gelatery on Instagram and Facebook to be the first to hear about new flavour releases and monthly specials.

Açaí is a nutrient-rich berry native to the Amazon rainforest. At Augustus Gelatery, our Açaí bowls are made with premium Açaí and topped with a range of delicious ingredients, making them a refreshing and refreshing snack or meal.

Açaí Bowls and Frozen Yoghurt are available at selected Augustus Gelatery stores. Visit our store locator to find your nearest participating location and enjoy our range of Açaí Bowls, Frozen Yoghurt, and Fro-Yo Açaí Swirls. Availability may vary by store.

Yes! You can mix and match your favourite flavours in our takeaway tubs. Choose up to 2 flavours in a 0.5L tub and up to 3 flavours in a 1L tub. Perfect for sharing or enjoying a little more variety yourself!

Yes. Augustus Gelatery offers a range of delicious gelato cakes that are perfect for birthdays, celebrations and special occasions. Cake availability may vary by store. View our cake range on our menu page or contact your local store for availability.

Many of our gelato cakes are available for immediate purchase in-store, subject to availability. You can also contact your local Augustus Gelatery store to reserve a cake for collection.

Yes, Augustus Gelatery offers a variety of options to suit different dietary preferences. For people looking for dairy-free or plant-based options, we can cater for you – please be mindful there will be traces. Refer to allergy disclaimer. In store, we provide allergen information to help customers make informed choices when selecting their favourite treat. If you have specific dietary requirements or allergies, we recommend speaking with our team in-store before ordering so we can help you find a suitable option.

Augustus Gelatery offers a range of plant-based gelato and sorbet options. Availability may vary by store and season. You can filter plant-based options on our menu or ask our team in-store for assistance.

We offer a range of sorbets and selected gelato flavours that are not made with dairy ingredients. However, all products are manufactured and served in environments where dairy is present and may contain traces of milk. Availability may vary by store and season. If you have a dairy allergy or specific dietary requirements, please refer to our allergen guide or speak with our team before ordering.

Yes, all Augustus Gelatery stores have a certification by ICCV. Our permanent range of gelato flavours is Halal Certified. Our gelato cakes are also Halal Certified. Seasonal and limited-edition flavours are Halal Friendly. Other products including milkshakes, smoothies, açaí, and frozen yoghurt are also Halal Friendly. If you have any questions, our team will be happy to assist.

Yes. Our gelato is made using bovine gelatine that is Halal.

Some gelato flavours may contain egg-based ingredients. Customers with allergies or dietary requirements should review our allergen guide and speak with our team before ordering.

Many of our gelato and sorbet flavours are made without gluten-containing ingredients. However, as products are prepared and served in shared environments, we cannot guarantee that any product is completely free from traces of gluten. Customers with coeliac disease or severe allergies should review our allergen guide and speak with our team before ordering.

Our allergen guide provides detailed information about potential allergens across our range of products. Please refer to our allergen guide or speak with our team in-store for assistance.

Our gelato is made using milk that has been pasteurised twice, and we generally consider it suitable during pregnancy. Products containing egg have the egg cooked into the product. However, if you have specific dietary concerns during pregnancy, we recommend consulting your healthcare professional before consuming any food product.

Because our products are served in different scoop sizes, flavour combinations, cups, cones, and vary in inclusions, it is not possible to provide accurate and meaningful kilojoule information for every serving. 

You can find your nearest Augustus Gelatery by visiting our Locations page.

Store trading hours vary by location. Please visit our Locations page to view the opening hours for your local store.

We announce new store openings through our website and social media channels. Follow us on Instagram and Facebook for the latest updates.

We’re always looking for passionate team members. Visit our Careers page to learn more and submit your application.

Augustus Gelatery gift vouchers are available both online and in-store. E-vouchers can be purchased online and sent directly to yourself or the recipient.

Augustus Gelatery is available on for delivery on Uber Eats and DoorDash at participating stores.

Delivery areas vary by store and delivery platform. Most stores deliver within approximately 6 kilometres of their location through third-party delivery services.

We currently deliver to most of Melbourne, with approx 6km as it varies delivery through third party platforms such as UberEats, & Doordash.

Augustus Rewards is the loyalty program for Augustus Gelatery. Members earn points on eligible purchases, receive exclusive offers and promotions, and can redeem points for free products at participating Augustus Gelatery stores. Simply download the Augustus Rewards app and scan your membership barcode when making a purchase to start earning rewards.

Members earn Augustus Rewards points on eligible purchases made at participating Augustus Gelatery stores. For every $1 spent in-store, you will earn 1 reward point. Points earned may vary by product and location. Simply scan your Augustus Rewards membership barcode at the time of purchase to collect points. Some exclusions apply. See T&C’s for details.

Once you have accumulated enough Augustus Rewards points, you can redeem them for eligible products at participating Augustus Gelatery stores. The number of points required varies depending on the product, and redemption values may vary by store. Please refer to your local Augustus Gelatery store’s rewards poster for the most up-to-date redemption values. To redeem your points, simply scan your Augustus Rewards membership barcode at the time of purchase and let our team know you’d like to use your points. Some exclusions apply. See T&C’s for details.

The number of Augustus Rewards points required depends on the product being redeemed. For every $1 spent at a participating Augustus Gelatery store, you will earn 1 reward point. Please refer to your local Augustus Gelatery store for the most up-to-date earning and redemption values. Some exclusions apply. See T&C’s for details.

Members receive a free Birthday Double Scoop at the beginning of their birthday month. To be eligible, you must have been a member of Augustus Rewards for at least one month before your birthday month and have completed at least one purchase. Your birthday reward is valid until the end of your birthday month.

If your points have not appeared after a purchase, please contact our customer service team and provide your receipt details along with your Rewards account information so we can investigate.

If you forgot to scan your Augustus Rewards membership barcode at the time of purchase, please contact our customer service team and provide your receipt details. Our team will review your request and assist where possible.

The Augustus Rewards app is available on both the Apple App Store and Google Play Store. Visit our Rewards page for direct download links, or search for “Augustus Rewards” in your device’s app store to download the app and start earning points.

Yes. Augustus Gelatery offers franchise opportunities for passionate individuals looking to own and operate a premium dessert business. With a well-established brand, proven business model and ongoing support, Augustus Gelatery provides franchise partners with the tools and resources to help build a successful business. Visit our Franchise page to learn more about current opportunities.

If you’re interested in becoming an Augustus Gelatery franchise partner, simply visit our Franchise page and complete the enquiry form. A member of our franchise development team will contact you to discuss available opportunities, investment requirements and the application process.

The investment required to open an Augustus Gelatery franchise varies depending on factors such as store size, location, fit-out requirements and whether the site is located within a shopping centre or a street-front location. For the most up-to-date information on franchise investment costs and available opportunities, please submit an enquiry through our Franchise page and our team will be happy to assist.

Augustus Gelatery provides franchise partners with comprehensive support, including site selection assistance, store design and fit-out guidance, initial training, operational support, marketing programs and ongoing business development assistance. Our goal is to help franchisees build successful stores and deliver an exceptional customer experience.